Testimonials

We love hearing from clients after their pets that have been cared for at Veterinary Emergency Services and Veterinary Speciality Center. Here we share with you a few of their stories!

"The VES staff helped us through the tough recovery..."

Over two years ago, just after the birth of our daughter, our boy Ogden had an adrenal tumor and bladder crystals removed.  The VES staff helped us through the tough recovery, including nearly two months of syringe feeding. Dr. Shiu was able to adjust Ogden's medications so that he was able to recover and be back to his old self.  Since then Ogden has had a few ups and downs, but Dr. Shiu and his staff have helped Ogden to beat the odds. We are so thankful that Ogden is still with us and that our daughter has been able to grow up and know him.  
Chris

"The staff...made me feel like family from the start."

I just wanted to say thank you to the entire staff at the east side location.  I brought Sally Sue in with an extremely swollen neck and face. The staff at this location made me feel like family right from the start. They took the time to get to know Sally Sue before starting any type of treatment. Their care was awesome and by Tuesday night I was able to bring her home with details on after procedure instructions.   
Dan

"Thank you to the awesome vets and workers at Veterinary Emergency Service..."

PSA: if your dog gets into the garbage and eats a corn cob, induce vomiting ASAP or you will be at the ER for one night and day of treatment to clear the intestinal blockage. Thank you to the awesome vets and workers at Veterinary Emergency Service for taking care of our big dummy the last 24 hours. We are so happy no surgery was needed and he is home and healthy! 
Hunter

"They were amazing!"

My Ziva (a black and tan GSD) was monitored by your staff on the east side back in July of 2012. She was originally diagnosed with a persistent right aortic arch resulting in Mega Esophagus. The surgery was performed by the Poynette Vet clinic by Ron and another wonderful surgeon. When the staff could not find the stricture, it was respectfully recommended that I put her to sleep while she was already under to avoid the inevitable. Ziva was 5 months old and barely 12 lbs. Ziva was a fighter and staff at Veterinary Emergency Service & Veterinary Specialty Center knew it. They monitored her and kept me posted as the night went on. They never got upset when I called in the middle of the night and asked how she was doing.... the staff followed up with calls as to how Ziva was doing after her care. Ziva should have never lived pasted 6 months old but she proved everyone wrong. She filled out to weigh 65 lbs and was healthy as a horse with the exception of the mega esophagus issue. Ziva was 13 months old when an unexpected respiratory issue came out of the blue and making the right decision at that time seemed most appropriate. Ziva rested peacefully in my arms at the Poynette Vet office. It was discovered after her death, the stricture was on the left side which was completely contrary to the defect itself. Either way, she provided me an amazing 11 months of life and focus. I will always vet with Poynette as long as Ron is there and I will take any acute issues or emergency issues to the staff at Veterinary Emergency Service & Veterinary Specialty Center on the east or west side. They were amazing!
Kari

"A big thank you to the staff at VES!"

A big thank you to the staff at VES! My cat, Bob, was behaving similarly to how my dog was behaving when he had a stick caught in his throat. Not allowing me to look into his mouth, I immediately brought Bob in. Luckily, it was only a minor issue. The staff was quick to bring him back to the exam room and, as always, kind and courteous. This wasn't our first visit to this facility. In 2009, we brought Bob in for metacarpal fractures. Again, the staff was knowledgeable and efficient. Bob is a rough and tumble kind of cat, so it is nice knowing we are close to a great animal hospital like this.
Corinna

"Thank you all!"

The team at VES worked incredibly hard to save the life of our very sick feline family member. And they took great care of her during the week she spent recovering in the critical care ward. Everyone was incredibly helpful and kind, and we appreciated the efforts they made to make us feel welcome there when we went to visit our girl. We also appreciateed the regular phone calls to keep us informed on her progress. Thank you all!
Angela

"We really appreciated the love you showed our baby!"

Thank you to the Janesville staff for taking a really terrifying experience and making it a bit more bearable. Trig received great care and is home and on the mend. We really appreciated the love you showed our baby!
Mallory

"I would definitely recommend this clinic."

We recently took our dog to the Middleton location and had a great experience. Everyone was extremely nice and very helpful. We got back into a room within 5 minutes of checking in and saw the vet 10 minutes after getting into the room. Tristan was very straight forward and explained our options for treatment very clearly. The best part is we initially were worried about the cost of the emergency clinic but ended up spending a lot less then expected. I would definitely recommend this clinic. Thank you VES!
Brianna

"Words cannot express our gratitude to the professional staff that treated him so kindly and skillfully."

The skilled and loving care that was extended to our dog, Reno , is deeply appreciated. He sustained a wound on his right flank, and was losing a dangerous amount of blood. The cause of the wound remains a mystery, but the care he received at Veterinary Emergency Service brought him back to us, and a successful prognosis followed. He is a senior dog, and healing takes a while, but he is bright eyed, and has a wagging tail, both indications of recovery.  Words cannot express our gratitude to the professional staff that treated him so kindly and skillfully.  
Sheila

"Words cannot express our gratitude to the professional staff that treated him so kindly and skillfully."

The skilled and loving care that was extended to our dog, Reno , is deeply appreciated. He sustained a wound on his right flank, and was losing a dangerous amount of blood. The cause of the wound remains a mystery, but the care he received at Veterinary Emergency Service brought him back to us, and a successful prognosis followed. He is a senior dog, and healing takes a while, but he is bright eyed, and has a wagging tail, both indications of recovery.  Words cannot express our gratitude to the professional staff that treated him so kindly and skillfully.  
Sheila

"You all were so understanding of how upset I was."

Thank you for taking care of my cat Jazz. You all were so understanding of how upset I was. Very compa[ssionate].
Carrie

"Pleasant staff, pleasant office, will definitely go there again if needed."

Kind, compassionate, & considerate of myself & my cat. Everything was explained after they examined her as to the procedure that was needed. Pleasant staff, pleasant office, will definitely go there again if needed.
Stephanie

"Thank you from a very scared mama."

The staff made us comfortable, gave my "kiddo" plenty of attention while he was there and let me know I could call anytime to check in on him. Thank you from a very scared mama.
Cheryl

"They helped me so much with our cat."

They helped me so much with our cat. Very informative and helpful and Dr Nichols on the east side did so much for him they were all amazing but especially her.
Brandon

"I am highly impressed with the staff and care provided by VES and will recommend them to everyone!"

This is my second time having to use VES. Having to take a family member to the hospital is a very rough, emotional time. The friendly, knowledgeable, caring staff at VES makes the process easier. Both times I've had to take my dog to VES, he had to stay overnight. The only thing that made it easier for me to leave him there was the staff. They really seem to care about the animals as if they are their own. Dr. Embriano and Dr. Dougherty went above and beyond my expectations with their knowledge and compassion. My dog has separation anxiety and usually wont eat or socialize with anyone other than his family, but he does both as VES. I am highly impressed with the staff and care provided by VES and will recommend them to everyone!
Nicole

"THANK YOU!"

Everyone that was involved in our Tuesday evening 8/1 visit was VERY nice/understanding & made our unpleasant situation (had to put our 14.5 year old black lab down) a little easier!! THANK YOU....... would recommend this location 
Kim

"The staff is incredible..."

The staff is incredible at the Middleton location. Everyone has been wonderful to my dog Favre and myself. Dr. Henik has been outstanding with Favre's Care. Anytime we have any concerns or worries someone is always willing to help. Highly recommend both the emergency and specialty services here. Thank you!
Amy

"Thank you to all the staff for being so wonderful with Ralphie!"

My dog came in with 3 lacerations on his paw. Every single member of the staff was wonderful. The front desk receptionist was kind, understanding and supportive. The vet techs were amazing, and Dr Cory Romans was absolutely wonderful with my baby. You can tell every single member of the staff truly cares for your pets and has passion for their job. Thank you to all the staff, for being so wonderful with Ralphie!
Andrea

"I'd like to extend a huge thank you..."

I'd like to extend a huge thank you to the entire staff and Dr. Sarah for giving my sick dog Marley the best care despite being overwhelmingly busy with several critical care cases!
Malia

"They took the absolute best care of my little guy..."

Our kitty, Cooper, had an emergency procedure done here today and I cannot say enough about how informative, reassuring and most importantly how caring the surgeon and whole staff is! They took the absolute best care of my little guy and kept me well informed so I was on pins and needles for as little time as possible. Thank you to everyone at the High Point location. Also to the staff and Dr at the East side location where we started out. Highly recommend to everyone needing emergency care for their pets!
Lisa

"Thank you so much for everything..."

Excellent care! Thank you so much for everything you did in the critical early hours after our cat ingested part of a lily. Dr. Keppel at the Janesville location was very compassionate and took a lot of time with us. Tibby fully recovered and is now back home! 
Kristy

"They are not just their for emergency care they are there for rechecks, phone calls, and a voice of comfort and knowledge."

Thank you to VES and Dr. Amy Tamulevicus DVM, DACVIM (Internal Medicine), along with the Stephanie C. (Internal Medicine CVT). You can feel the compassion, knowledge that was given to my needlenose. Watching him slowing stop eating, and losing weight it was Dr. Amy T and Stephanie that diagnosed him with IBD. They saved his life and ours as well!!! They are not just their for emergency care they are there for rechecks, phone calls and a voice of comfort and knowledge. I am so grateful to them. I would highly recommend Internal medicine dept. to any one dealing with GI tract issues.
Fran

"I cannot express a higher compliment than to say this clinic is the best for your best friend."

Despite the severity of the prognosis (liver cancer), all of the Drs and staff worked their magic (and with an exceptional amount of luck). Our 9 year old dog, Augustus, came home to us and his sister, Sookie, completely happy and healthy. I cannot express a higher compliment than to say this clinic is the best for your best friend.
Jeff

"I would just like to say thank you so much for being so amazing..."

I would just like to thank the staff at the Janesville location. I was an absolute mess with having to put my baby boy down and your staff was the most amazing group of customer service EVER!! They were compassionate and extremely sincere and never once made me feel uncomfortable...I would just like to say thank you so much for being so amazing at making the hardest decision of my life...
Renee

"The care and concern presented upon my arrival at VES was exceptional!"

I would like to thank and compliment VES on their outstanding customer service and veterinary services. The care and concern presented upon my arrival at VES was exceptional! I am from Michigan and was visiting the area when my fur-baby required emergency care... from the moment I entered the VES facility, the care and compassion each staff member showed was so amazing. The follow-up phone calls were so considerate, and the individually signed sympathy card was so very touching. Again, thank you!!
Carrie

"...so thankful for the amazing staff at VES that allowed her to thrive."

We took our 4 month old German Shepherd there 3 weeks ago after being run over by 1 ton truck. She had broken pelvis and hip. They plated [her] pelvis and did FHO surgery on her. At one week after surgery she was up and walking without assistance. 3 weeks later she is chasing our 6 year old. I'm amazed at the strength and resiliance of our beautiful puppy and so thankful for the amazing staff at VES that allowed her to thrive. Couldn't be happier, they are wonderful, amazing and so sweet to deal with.
Emily

"Your whole staff is amazing."

Your whole staff is amazing. I have the most frightened dog and everyone was so calm and caring with him. Not to mention, everyone's calm demeanor helped me to worry less. I even just heard a receptionist or tech tell someone how amazing the surgeon is so not to worry. It's surreal how amazing everything is here. I also wanted to mention that the cost to be seen is ideal, not too high so that someone thinks they should wait for regular hours care. Thank you again.
Colleen

"Can't thank them enough!"

Thank you for taking care of my Falcor. The staff was very responsive and quick with not only my calls, but also seeing him immediately. They checked his vitals right away while they were making room for him, and kept me updated on his progress whenever I called. The total was even cheaper than the lowest quote, (even though price is not a factor for our furry friends). Falcor is home and happy! Cant thank them enough
Josh

"I highly suggest this clinic, amazing staff..."

My 4 month year old kitten just came home from a two night stay at the emergency care. It was an expensive cost to keep him there, but it was worth it when the second I brought him home he started eating. I highly suggest this clinic, amazing staff and honestly brought my kitten back to it's old self.
Gina

"Staff has been a dream to work with during this difficult and scary time!"

My husband and I brought our 16 week old golden retriever in Wednesday evening, with kennel cough / pneumonia. Staff has been a dream to work with during this difficult and scary time! I have felt the prices were exceptional for the intensive care our puppy has had. I don't feel they charged a penny more than they needed to. I highly recommend VES in Middleton to anyone needing emergency care.
Kara

"I appreciated their professionalism and kindness."

They were so wonderful! I called on a Sunday Holiday weekend and told them my situation. My vet thought my 13 year old cat would make it for another week on Saturday. He didn't make it 24 hours before severely failing.  Upon arriving, They immediately took me to a room. A woman came in and explained to me what was going to happen in a very calm voice. Showed me options from the Pet Memorial Services.  I was able to hold my cat during the process which lasted about 2 minutes.  They also notified my vet that he had passed so I wouldn't get vaccinations updates.   appreciated their professionalism and kindness!
Betsy

"I will never forget the empathy I felt from the folks there."

We had to put o[u]r dog, Angie, down yesterday. Just before we said our goodbyes, Angie experienced a seizure that required sedation to help control. Not only did the staff allow me and my family to come and pet her during that chaotic time, but they were extremely patient with us while we painstakingly weighed our options for the best possible next steps. I will never forget the empathy I felt from the folks there.  Thank you for making Angie's final moments as peaceful as possible.
Gavin

"I really can't say enough about them and their service."

Very accommodating. Took me right in without an appointment and didn't charge me an arm and a leg for the privilege. I'm from out of town and they really made it easy for me. Dr. Nichols was absolutely the most understanding and very helpful. The whole staff was great with my dog. I would trust them with my dog any day. I really can't say enough about them and their service.
Ginamarie

"We were very impressed by the staff and thankful for their expertise and care."

We received very attentive care and great service for our 12 year old wiener dog. They got us in quickly, assessed him with great care and concern and gave use options for next steps. We were very impressed by the staff and thankful for their expertise and care. I hope we never have to go back but if we do I'm confident we will be taken care of quickly and professionally.
Marki

"I can't say enough great things about the care he received!"

The staff at VES west were absolutely amazing with our cat, Cadillac! He spent a lot of time there over a ten day period and I never felt hesitant leaving him there. From the greeting we/he received by the employees at the front desk, to the warm welcomes from the techs and doctors, I knew that he was getting great care and never felt lonely or unloved while he was there. I cant say enough great things about the care he received!
Angie

"Thank you for such an amazing experience!"

Today I went in with my 15 year old cat preparing to put her down. The lady at the front desk was welcoming and very gentle when explaining what my options were with my cat. She took me into a private room and handed me a box of Kleenex as she answered all my questions. Marie O. was the vet tech that came in to take my cat to the backroom. She was kind, gentle, and understanding, After taking my cat back she returned minutes later to talk me through some other options. Marie was wonderful as she gathered more information and explained to me some further things we could do before I put my cat down. I was honest about my concerns with the financial cost of continuing to care for an aging cat. Marie was never judgmental and truly cared about helping my cat. Dr. Sibley was also amazing. She answered my questions and was amazing with my two young children that both missed their nap. I ended up leaving with a happy cat and the confidence to continue with meeting her medical needs. Marie O you are amazing and Kimba and I are lucky to have met you. Thank you for such an amazing experience! Kimba is back to her old self and I will never be able to thank you enough!
Nicole

"They are such a caring, compassionate group of people at VES."

I took my four year old kitty Bhumi there because it was discovered that she had bladder stones, some of which were causing her to be obstructed. The staff at VES took such great care of her in getting her situation stabilized so she could go to our regular vet for the actual surgery to remove the stones, and they took care of her again in the wee hours of the morning when she had an unexpected hiccup in her healing. VES did a wonderful job of keeping me informed every step of the way in Bhumi's treatment and progress, and I am so thankful for that as bladder stones were totally uncharted territory for me in my life as a cat lady. They are such a caring, compassionate group of people at VES; I would recommend them to anyone who has a pet emergency that falls outside the realm of regular hours.
Sara

"Thanks again to your team for taking care of my big guy."

Walking home from the office, Tesla stepped on a very small piece of a broken beer bottle downtown- almost invisible to the naked eye. Since it was after hours, I called VES and the staff advised my husband and I which location to go to. It wasn't life threatening, but the team was ready to go when we arrived and he was quickly seen, given an estimate, and taken in back for the surgery. The team was nice enough to let us then head to dinner during surgery which was much appreciated! Although it was a rough go at first with a 100lb dog on strict activity restrictions, we all recovered. Tesla now has his own hastag reminding people to please not litter, and especially not glass! (#Teslatheactivist). Life is good again.  Thanks again to your team for taking care of my big guy."
Taralinda

"The staff and everyone was so sweet and took good care of my little man..."

When Vader got a fish hook stuck in his mouth, I had never been so scared as a dog mom as I was new to the city and had little income at the moment. You always hear about the ER for dogs being so expensive, not to mention the wait, so I was very hesitant to go. But I knew the hook needed to get taken out.  It was around 10pm so I called before and they gave me an estimate and I took him in and was out the door 30 minutes later. He had to be put under some anesthesia in order to remove it and it was so quick! The staff and everyone was so sweet and took really good care of my little man, not to mention it was probably one of the most cost efficient trips for my dogs I've ever taken. The next day I got a follow up call about needed pain meds or antibiotics for the little guy, but thankfully he didn't need any and was all good. I will definitely be returning for all future emergency services needed for my fur babies! 
Grace

"Thanks for your part in her getting better."

"Just wanted to send you a pic of Laeta who you helped save on January 14th &15th.  She is doing very well...happy and healthy, and a little spunky!  Thanks for your part in her getting better."
Steve & Debbie

"We can't thank the staff and doctors enough for giving Zoe a new lease on life..."

"Our 4 month old puppy was playing when she got cut above the eye and was bleeding. I grabbed her off the floor wrapped her in a towel and off we went to VES where we were greeted and taken back to triage immediately. I meet Dr. Tristan who examined her and said it was serious and the next 24 hours would be crucial. My wife and I came and visited Zoe the next day and met with Dr. Day who was very concerned and still optimistic for her recovery given her age and size. The doctors called and gave us updates throughout her stay.  On Thursday morning I decided to stop and see Zoe and the nurse came in and said they were working on her release papers.  She had improved drastically overnight. I couldn't believe it!  What an amazing recovery and all because of the specialists at VES. We can't thank the staff and doctors enough for giving Zoe a new lease on life and guiding her back to good puppy health. THANK YOU SO  MUCH FOR ALL OF YOUR PROFESSIONALISM!  YOU TRULY ARE THE BEST."
Jeff & Lois

"We can't thank you enough for your compassion and help."

"I have never in my life been so pleased with a medical facility and staff.  Dr. Sarah Wetzel was so caring and compassionate, it really blew my mind.  I am so pleased to have met her and the staff that cared for my dog, Rex.  It truly was a blessing from God!  He is doing great and we can't thank all of you enough for your compassion and help."  
Garrett

"We could tell from the minute we walked in...his health was the only thing that mattered."

"Mr. Magoo is back up on his stump after the extraordinary care he received from you all. We were honestly so pleased with the service we received and we were astonished by the reasonable costs of the services. Shocked I should say.  We could tell from the minute we walked in until we left that his health was the only thing that mattered. And, calling us days after to check in on him. What you are doing there is what every business should be doing! Unbelievable service, care, loyalty, and love! We can't thank you enough!"
Niki

"Ella is alive because of your clinic's skilled care."

"On April 15th, your staff hospitalized and treated Ella, a cat who had been burned in a house fire. Thanks to your exceptional care, Ella survived the most critical period after being burned, which allowed us to continue her wound care and ultimately, to reach a very good outcome. We anticipated that Ella would require a limb amputation, but she healed much better than anyone expected and ended up needing only P3 amputation of all the digits on just her hind paws (essentially, rear declaw.) Her ears are a little stubby, she has scars on her belly and hind legs, and each of her back paws now looks like one "big toe," but she is alive and doing very well at home. I have to imagine that in emergency practice, you don't get to follow up with patients that frequently. Ella is alive because of your clinic's skilled care. Thank you for taking such good care of Ella and for being there for our patients when we can't be. I am so thankful to have good emergency clinics in close proximity to our practice."
Dr. Stephanie Kvalheim & the staff at Evansville Veterinary Service

"I just wanted to say thank you from the bottom of my heart ..."

"I just wanted to say thank you from the bottom of my heart for helping me and my little girl Roxie this last Saturday! I had no idea what to do since this is the first puppy I have ever had. But you guys were so willing to work with me and what little money I had to get her the help she needed. You have no idea how much that meant to me. My little girl is doing great now thanks to you, it's almost like nothing even happened. Roxie says thanks guys"
Karissa

"We appreciate your services immensely."

We appreciate your services immensely. It is always such peace of mind to know you are all there, ready to help us when we need care for our dog (Doby). We consider your place a great example of quality, professional service with a very loving touch. Thanks for checking on Doby after discharge. Doby is a senior dog, but with a puppy spirit.
Anonymous

"The overall care, professionalism and personal treatment from the staff were amazing."

The overall care, professionalism and personal treatment from the staff were amazing. We couldn’t have asked for a better place to have had our dog receive care during a crucial life threatening incident. Lu says "thank you!"
Anonymous

"It is the small things like that that we will never forget and will always be thankful for."

Jack
Jack
Jack
One year ago, our cat Jack fell 80 feet from our apartment balcony and fractured his spine along with most of the bones in both of his back feet. Joe and I wanted to send you all an update and some pictures as a thank you for all that you did for us and Jack. To start- Jack is doing amazingly well. He has no lasting problems from his fall or the multiple surgeries that he underwent which we think is miraculous. He walks, runs, jumps, plays, and torments his sister Lucy exactly how he did before he fell. You truly would never know that he went through such a horrible time. After Jack underwent his spinal fusion and had several plates, pins, and screws put into his feet, he lived in a large dog crate for about 3 months while he healed. He quickly learned how to walk and go to the bathroom with two clunky casts on his feet and he never slowed down from there. Those 3 months were easily the worst months of our lives but we could not be happier with our life now. Joe and I could never say thank you enough for everything that you all did for Jack. He is our best friend and we are so thankful that he's here with us today. We wanted to say a special thank you to Dr. Eshelman, Dr. King, and Dr. Gunn who all assured us from the start that they would do everything they could to keep him safe and make sure that all of his surgeries were a success. We also wanted to say thank you to Dr. Sibley, who spent time talking with us and comforting us while we visited Jack after his surgeries and and who went out of her way to treat Jack’s toe infection over the phone and through emails, without having us come in to the hospital because she knew how much money we had already spent. It is the small things like that that we will never forget and will always be thankful for. Also, a big thank you to everyone that we never had a chance to meet! The care that you all gave Jack for the week that he was in the hospital was amazing.
Mara and Joe